Help and Advice

ORDERING & SHIPPING

HOW TO GET PERSONALIZED ADVICE?

Please contact our Geneva-based head office by phone or by e-mail: T. +41 22 552 04 53
M. info@iconecaviar.com We are always happy to get to know or to advice our clients.



HOW TO ORDER?

We always keep our website updated with our latest offers and selections.

We also accept orders by phone or e-mail. Do not hesitatate to contact us for any questions: T. +41 22 552 04 53
M. info@iconecaviar.com



CAN IT BE GIFTED?

Our gift service is at your disposal. We ship your presents in high-end boxes prepared with the greatest care that ensure that the caviar arrive fresh. Please let us know if you would like to add a message to your gift. Contact us via email on info@iconecaviar.com or by phone on +41 22 552 04 53 for more information.



HOW LONG WILL IT TAKE FOR THE ORDER TO BE DELIVERED?

For deliveries in Geneva and Lausanne areas we aim to deliver your order in the next 12 hours with our dedicated courrier service. For deliveries in the rest of Switzerland we aim for a delivery in 24 hours by Swiss post.

Do not hesitate to let us know if you have a prefered delivery date and time. You may contact us via email on info@iconecaviar.com or by phone on +41 22 552 04 53 for any questions.



WILL THE CAVIAR STAY COLD DURING TRANSPORTATION?

We pack all your orders in a specially developped insulated box with Ice-Pack blocks. The combination allows for correct temperatures to be maintained during transportation for 48 hours. ​ Upon delivery, please remove caviar from the packaging as soon as possible and follow our conservation guidelines. ​ Should you wish, the Ice-Pack blocks can be re-used.



CUSTOMER SERVICE QUESTIONS?

Do not hesitate to contact our Geneva-based head office for any questions, special requests or modifications to your existing orders: M info@iconecaviar.com T +41 22 552 04 53



WHAT PAYMENT METHODS ARE ACCEPTED?

We accept credit card and bank transfers.

To pay with a bank transfer please contact our offices and we will send you the invoice with our bank details. T. +41 22 552 04 53 M. info@iconecaviar.com

Please note that we ship the order only after the reception of funds, which means that in case of bank transfers it might take up to 3 days for us to ship you order.



OUR SELECTION

CAVIAR

CAVIAR

CAVIAR

GIFT SETS

GIFT SETS

GIFT SETS

DELICATESSEN

DELICATESSEN

DELICATESSEN

ACCESSORIES

ACCESSORIES

ACCESSORIES

COLD DELIVERY

24H EXPRESS

Controlled temperature guranteed

PERSONALISED

GIFT BOX

Each order is prepared by hand

DIRECT

LINE

Our team answers your questions

COLD DELIVERY

24H EXPRESS

Controlled temperature guaranteed

DIRECT LINE

Our team answers your questions

PERSONALISED

GIFT BOX

Each order is prepared by hand

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