Question 1

HOW TO GET PERSONALIZED ADVICE?

Accepted Answer

Please contact our Geneva-based head office by phone or by e-mail:
 
T. +41 22 552 04 53

M. info@iconecaviar.com
 
We are always happy to get to know or to advice our clients.

Question 2

HOW TO ORDER?

Accepted Answer

We always keep our website updated with our latest offers and selections.

We also accept orders by phone or e-mail. 
 
Do not hesitate to contact us for any questions:
T. +41 22 552 04 53

M. info@iconecaviar.com

Question 3

CAN IT BE GIFTED?

Accepted Answer

Our gift service is at your disposal.
 
We ship your presents in high-end boxes prepared with the greatest care that ensure that the caviar arrive fresh. Please let us know if you would like to add a message to your gift. 
Contact us via email on info@iconecaviar.com or
by phone on +41 22 552 04 53 for more information.

Question 4

HOW LONG WILL IT TAKE FOR THE ORDER TO BE DELIVERED?

Accepted Answer

For deliveries in Geneva and Lausanne areas we aim to deliver your order in the next 12 hours with our dedicated courier service.
 
For deliveries in the rest of Switzerland we aim for a delivery in 24 hours by Swiss post.

Do not hesitate to let us know if you have a preferred delivery date and time. 
 
You may contact us via email on info@iconecaviar.com or by phone on +41 22 552 04 53 for any questions.

Question 5

WILL THE CAVIAR STAY COLD DURING TRANSPORTATION?

Accepted Answer

We pack all your orders in a specially developed insulated box with Ice-Pack blocks. The combination allows for correct temperatures to be maintained during transportation for 48 hours.
​
Upon delivery, please remove caviar from the packaging as soon as possible and follow our conservation guidelines.
​
Should you wish, the Ice-Pack blocks can be re-used.

Question 6

CUSTOMER SERVICE QUESTIONS?

Accepted Answer

Do not hesitate to contact our Geneva-based head office for any questions, special requests or modifications to your existing orders:
M   info@iconecaviar.com
T   +41 22 552 04 53

Question 7

WHAT PAYMENT METHODS ARE ACCEPTED?

Accepted Answer

We accept credit card and bank transfers.

To pay with a bank transfer please contact our offices and we will send you the invoice with our bank details. 
 
T. +41 22 552 04 53
M. info@iconecaviar.com

Please note that we ship the order only after the reception of funds, which means that in case of bank transfers it might take up to 3 days for us to ship you order.

Help and Advice

HOW TO GET PERSONALIZED ADVICE?

HOW TO ORDER?

CAN IT BE GIFTED?

HOW LONG WILL IT TAKE FOR THE ORDER TO BE DELIVERED?

WILL THE CAVIAR STAY COLD DURING TRANSPORTATION?

CUSTOMER SERVICE QUESTIONS?

WHAT PAYMENT METHODS ARE ACCEPTED?

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